Privacy, HIPAA & confidentiality

HIPAA & your health information

Virtual Addiction Medicine complies with the Health Insurance Portability and Accountability Act (HIPAA). We use, maintain, and disclose your protected health information (PHI) only as permitted by law — for treatment, payment, and healthcare operations — and we apply reasonable administrative, physical, and technical safeguards to protect it. You have the right to access your records, request corrections, request restrictions, and receive an accounting of certain disclosures.

42 CFR Part 2 — extra protection for addiction records

Records created in connection with substance use disorder treatment receive heightened protection under federal law (42 CFR Part 2). This means we generally cannot disclose that you are, or ever were, a patient — or any information that would identify you as receiving addiction treatment — without your specific written consent, except in narrow situations the law allows (such as a medical emergency, certain audits, or a court order that meets Part 2's strict requirements).

• We do not confirm your patient status to employers, family, or others without your written authorization.
• You may revoke your consent to share information at any time (except where action has already been taken in reliance on it).
• Federal law prohibits using these records to bring criminal charges against a patient.

Information collected on this website

Forms on this site are used to help you request care and verify insurance. Do not submit detailed health information through a general web form unless it clearly indicates it is a secure, HIPAA-compliant channel. For your protection, sensitive clinical details should be shared during your visit or through your secure patient portal.

Mobile numbers and text messaging

We operate one text-messaging program: an internal call-handling system that notifies on-call staff of missed calls. It is described in full in our SMS terms & conditions. There is no public text-message sign-up and no promotional texting.

Mobile information is never shared with third parties. Mobile phone numbers collected for text messaging, and the consent given to receive text messages, are never sold, rented, or shared with any third parties or affiliates for marketing or promotional purposes. No mobile information is shared with third parties for their own purposes. Information may be shared only with subprocessors that transmit the messages on our behalf (for example, our telecommunications provider), and only to deliver the messages themselves.

Text message frequency varies. Message and data rates may apply. Reply STOP to any message to opt out, START to resume, or HELP for assistance. Opting out is always free and takes effect immediately.

Non-discrimination

Virtual Addiction Medicine provides care to all patients without discrimination on the basis of race, color, national origin, age, disability, sex, gender identity, sexual orientation, religion, or ability to pay. We are committed to treating every person with dignity and respect. If you need auxiliary aids, language assistance, or accommodations, please contact us.

Contact us about privacy

To exercise your rights, ask a question, or file a privacy complaint, contact our Privacy Officer at contact@virtualaddictionmedicine.com. You will never be penalized for filing a complaint.